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Goibibo.com Reviews & Complaints

Submit Complaint against Goibibo.com through Consumer Complaints Forum - Complaint Room. You can see here the complaints and reviews against Goibibo.com submitted by users, and can clear your doubts and concerns like whether the Goibibo.com is fake or real? or is legit or scam? You can contact Goibibo.com directly through their Customer Care/ Helpline/ Contact Number(s) or by Email.

Goibibo.com Complaints & Reviews

We have booked tickets with meals air India express Amount was full cleared with meals but at boarding. Thay at not showing miles But ticket amounts caw full with miles Its mean all frauds, know we are traveling from GAU to BLR than what about our meals....
Naik 25th of Feb 2024
There is no contact details of the customer care, no email id, one number which never allows to talk to the rep. Goibibo is fraud company, they book buses which are not even available and keep the money. the bus never shows up and neither they refund the money.

I am never letting anyone use goibibo again. worst travel experience ever. I booked a bus from Goa to Hyd, the bus did not show up, I raised request to refund the money, they closed the ticket saying refund done but I did not get any money back. booking id - GOBUSDT559120D3D....
Pratiksha Chakravarty 9th of Jul 2023
I have booked bus ticket through goibibo and paid the amount of 450 but when I reached to the bus the bus driver said that they have stopped taking the passengers through goibibo and they don't know why their bus name is showing on goibibo.

The bus driver said that they will not take me through that booking and they charged me ₹800 for Traveling through the same bus. So the amount of Rs 450 that I paid through goibibo was fully waste and now goibibo refused to take action for the same....
HarshKumar 30th of Sep 2022
I was expecting a refund worth Rs 10,474 for airline cancellation. But Goibibo kept my money with no resolution inspite airlines approval for full refund.Its been a month but the company doesn't get on a call nor reply on tweets or mails.
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Debasmita maitra 28th of Sep 2022
All the details are given below. The hotel booking cancellation amount has not been transferred yet. It was due on 18th June 2022 but now it's 20 June 2022. Please do it asap.

Dear Robin,
We would like to inform you that the refund of INR 8,273 has been initiated for your booking cancelled on 11-Jun-2022.

Property Name & City: Hotel Sapphire, Zirakpur
Goibibo Booking ID: HTLDMAOHYWR4PZLV
Mode of Payment: UPI
Refund Amount: INR 8,273

The amount will be credited in UPI by 18-June-2022. For more details, please visit....
Gaurav_2022 20th of Jun 2022
I booked a ticket on Goibibo from Delhi to Varanasi. They cancelled my ticket on their own accord and it's been more than a week and yet I haven't got my refund. I was informed just on the day of the journey that my ticket got cancelled.

And it was urgent for me travel as my grandfather died and I had to be at Varanasi very next day. There has been no revert backs no follow ups. They don't even have a proper customer support system....
Akashboii 25th of May 2022
1. Travel agent who tells her name Nisha has done RAILWAY booking for 16 members including children.
2. BUT THESE TICKETS ARE FAKE.
3. SHE CHARGED RS 56000 FOR TICKETS.
4. BANK ACCOUNT DETAILS ARE WITH US

NOW SHE IS NOT PICKING UP PHONE
5. HER PHONE NO IS [Protected].
6. I REQUEST MY HONORABLE CM TO PROVIDE SOME ASSISTANCE TO LOCATE THE LADY ON BASIS OF THE PHONE NO.

7. SO,THAT WE GET OUR AMOUNT BACK
8. WE ARE ENCLOSING THE FAKE TICKETS
8. Please Yogi ji please...
ekta269_baijalsingh 24th of May 2022
I have been cheated by GOIBIBO website in my last flight ticket booking. One of the customer care representative Ritik Gupta Assured me refund for system error happened from their end in 24-48 hrs.

But even after 7 days also i am not getting response from him. Whenever i call customer they are disconnecting my call in between our conversation. I had recorded voice of the conversation. I want to file case against them in consumer court....
Poomalai 6th of Jan 2022
I was booking a ticket through goibibo on 31/12/2021. However my booking was not confirmed and my amount 1125/- was deducted from my account. I have paid through PhonePe.

I have contacted to phonepe customer service where the confirmed me that money was deposited to the merchants account, for the service provided.

Transaction Id - T[Protected]Please find the attached screenshot. This is very frustrating. If the money was deposited in the goibibo account then why it is not refunded yet.

I have tried contacting goibibo customer service but there is no option to talk to them. Neither, they are replying to any mails. Can you please help me on this issue ASAP....
Mahesh Kasaram 31st of Dec 2021
Team,

Last night while making certain bookings i have booked a flight of Del-indore on 26th Nov 2021 at 10.15 AM (indigo) it was. I had screen shot while making the booking and.

Payment but after payment my flight timings was changed automatically without and pop up or intimation to 5:30 AM same day. Kindly find both the screen shots attached for your reference and change my timings before prices hike.

I am not going to pay any single penny for Goibibo's mistakes. Asking them to address our concerns, they don't give a damn to revert back. Their customer care no doesn't have incoming option.

Need your serious concern and revert asap.

Regards
Rayman kaur
[Protected]
[Protected]
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Raymankaur 31st of Oct 2021

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