I booked two double bedded AC room at Varanasi (Swastik Guest House) using https://yatradham.org site for 12th and 13th August '23. First of all room price was showing as 1708 per night including GST. After the payment they are showing the value of room as Rs. 1300/-per night and convenience fees Rs. 505/- as and GST as Rs. 312/- . I believe it's kind of cheating as on production of such receipt hotel authority is allocating the room as per price of the room which is mentioned in the receipt. So spending more money not getting the actual value. Not sure what is the purpose of keeping this much amount as convenience fee. Main drama is when we reached the guest house (Swastik Guest House) at Varanasi, we could not control ourselves just by seeing the surroundings of the Guest house along with the passage and reception area. It's so unhygienic and dirty that no one can stay any more. Later, on production of my receipt when the rooms were allocated it's horrible, spreading bad smell dirty bed sheet and so on. Immediately I tried to contact yatradham but all my efforts were in vein. Only getting automated voice and no such option to contact any person over phone. Later talked to the personnel at reception and asked about the situation and informed me he has nothing to do with it. He shared the owner's contact number. Tried calling owner and informed about the situation but didn't get any response from his end. I left the hotel and signed in the hotel register within 10 minutes of my arrival. However, I lost my entire money amounting Rs. 6834/- and spent our holiday in another hotel at Varanasi. I had along with my son, wife aged parents-in-law. Because of their cheating service I lost my entire money and spent more money to stay there during my weekend. Still today I tried to contact yatradham but unable to speam any person. Wanted to add feedback at their web-site but there is no such option to add my horrible experience with their service.

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