Sogir
12th of Aug 2022
PUNE, Maharashtra, India
Dear team,
I had put a order on mi.com for MI notebook ultra 8GB variant laptop, bag pack and extended warranty on 6th aug 22.
As portal had shown me delivery period will be 2 to 3 working days and same had told to me by MI.COM representatives (from support team). Xiaome team had given delivery service for bag pack to blue dart. Same had delivered to me in next 2 days. But laptop and extended warranty delivery service provider is ecom express limited. Now it's been 7 days and my product is not delivered yet.
As xiome had told me they will deliver product in 2 to 3 working days and ecom express is telling they will deliver by 12 aug. Both the team are misleading to me. Now today i again called to both the team and they are still not delivering my product today also.
I had purchased another product (audient evo recording bundle) from amazon.in for 19840 INR and i had to test the same in eligible return period with laptop. But xiaome and ecom express not provided service in time so I'm unable to test another product to.
After that i told xiaome representative to cancel my order and give me refund on last day but representative told me that you cancel order when they deliver. I lost my valuable time and money because of bad service from both the team. I'm following up with both team from past 4 days and they didn't took any action regarding my issue. Today both companies saying it will take more time. Now if time period has crossed i losses both the items total value 75632 INR.
Kindly help me out and give me solution for this.
Companies CIN no:- U72200KA2014FTCO76704
U63000DL2012PTC241107
Companies GST no:- 29[Protected]1ZK
32[Protected]1Z9
I had put a order on mi.com for MI notebook ultra 8GB variant laptop, bag pack and extended warranty on 6th aug 22.
As portal had shown me delivery period will be 2 to 3 working days and same had told to me by MI.COM representatives (from support team). Xiaome team had given delivery service for bag pack to blue dart. Same had delivered to me in next 2 days. But laptop and extended warranty delivery service provider is ecom express limited. Now it's been 7 days and my product is not delivered yet.
As xiome had told me they will deliver product in 2 to 3 working days and ecom express is telling they will deliver by 12 aug. Both the team are misleading to me. Now today i again called to both the team and they are still not delivering my product today also.
I had purchased another product (audient evo recording bundle) from amazon.in for 19840 INR and i had to test the same in eligible return period with laptop. But xiaome and ecom express not provided service in time so I'm unable to test another product to.
After that i told xiaome representative to cancel my order and give me refund on last day but representative told me that you cancel order when they deliver. I lost my valuable time and money because of bad service from both the team. I'm following up with both team from past 4 days and they didn't took any action regarding my issue. Today both companies saying it will take more time. Now if time period has crossed i losses both the items total value 75632 INR.
Kindly help me out and give me solution for this.
Companies CIN no:- U72200KA2014FTCO76704
U63000DL2012PTC241107
Companies GST no:- 29[Protected]1ZK
32[Protected]1Z9
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