Rick
7th of Feb 2022
India
Bought a claimed DELL original battery on 5th Jan 22 and received the same on 13th Jan. It was not a working piece and tried all available online help but no luck. I Ping the Help Desk number but there too no luck.
Since I bought it for my son's online classes so took it to a local laptop dealer and immediately I was informed that it is a fake one and he also show that there is no issue with laptop by inserting his own battery from his stall.
Then the nightmare starts when trying to contact WorldMarts. I raised ticket, call the so-called 24/7 support, Whatsapp them, ping to their "Priya" bot (in their website) but no luck. On 17th or 18th got connected and was informed that the support team was on holidays...!!! (24/7 is a false support)
Finally today 7th Feb after more than 50+ collective calls/contacts they cut the return price left, right and center (not my fault a defective product) and took out 30% of the cost price!!!
I wish nobody face such mental harassment so want to raise this complaint so that the people are aware when they get into such potholes. I had a look at their About us > Team and wish I could connect with any of them to resolve glaring gaps.
Since I bought it for my son's online classes so took it to a local laptop dealer and immediately I was informed that it is a fake one and he also show that there is no issue with laptop by inserting his own battery from his stall.
Then the nightmare starts when trying to contact WorldMarts. I raised ticket, call the so-called 24/7 support, Whatsapp them, ping to their "Priya" bot (in their website) but no luck. On 17th or 18th got connected and was informed that the support team was on holidays...!!! (24/7 is a false support)
Finally today 7th Feb after more than 50+ collective calls/contacts they cut the return price left, right and center (not my fault a defective product) and took out 30% of the cost price!!!
I wish nobody face such mental harassment so want to raise this complaint so that the people are aware when they get into such potholes. I had a look at their About us > Team and wish I could connect with any of them to resolve glaring gaps.
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Dear Sir We have Not Identify Your Details Please provided Your Order Id So we can Identify Your Details and Give Solution. For More Details Please Call Over Support Team [Protected](Or WhatsApp Us). or Create Ticket Support Ticket on Website www.Worldmarts.in.
Reply Dear Sir please contact over Support Team or call [Protected]( WhatsApp us) with Order Number or Create Support Ticket.
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