Bought a claimed DELL original battery on 5th Jan 22 and received the same on 13th Jan. It was not a working piece and tried all available online help but no luck. I Ping the Help Desk number but there too no luck.

Since I bought it for my son's online classes so took it to a local laptop dealer and immediately I was informed that it is a fake one and he also show that there is no issue with laptop by inserting his own battery from his stall.

Then the nightmare starts when trying to contact WorldMarts. I raised ticket, call the so-called 24/7 support, Whatsapp them, ping to their "Priya" bot (in their website) but no luck. On 17th or 18th got connected and was informed that the support team was on holidays...!!! (24/7 is a false support)

Finally today 7th Feb after more than 50+ collective calls/contacts they cut the return price left, right and center (not my fault a defective product) and took out 30% of the cost price!!!

I wish nobody face such mental harassment so want to raise this complaint so that the people are aware when they get into such potholes. I had a look at their About us > Team and wish I could connect with any of them to resolve glaring gaps.