Brahm Khanna
21st of Jan 2022
PUNE, Maharashtra, India
I bought a Dell Laptop battery from this WorldMart Infocom, Ahmedabad on Dec 13, 2021. It worked for a few days with 2-3 hour backup time. But then a 100% charged battery started getting drained within 10 minutes.
On raising a complaint, they wanted a photo of the original packing, which generally no one keeps. However, later on I was asked to deposit Rs 300 towards courier charges for replacement, which I deposited.
On the next day their courier collected the battery. After one week of vigorous follow up, they took a stand that the battery was not received by them. This is despite the fact that I received an email as well as SMS from the company that battery was received by them two days back.
Today someone from the company says that since the battery was received in a damaged condition, they cannot provide a replacement. To prove that the battery was given to courier in undamaged condition, they wanted me to provide them a video showing delivering of undamaged battery to the courier.
The battery was packed properly with foam and photos of battery as well as the packing was sent to the company for their clearance, which they did. Have never seen a company like this which is so customer unfriendly.
Cannot imagine such a company in Gujarat, which is otherwise famous State for its honesty and fair dealings. People should deal with this company after assessing their capacity to fight out issues with them.
On raising a complaint, they wanted a photo of the original packing, which generally no one keeps. However, later on I was asked to deposit Rs 300 towards courier charges for replacement, which I deposited.
On the next day their courier collected the battery. After one week of vigorous follow up, they took a stand that the battery was not received by them. This is despite the fact that I received an email as well as SMS from the company that battery was received by them two days back.
Today someone from the company says that since the battery was received in a damaged condition, they cannot provide a replacement. To prove that the battery was given to courier in undamaged condition, they wanted me to provide them a video showing delivering of undamaged battery to the courier.
The battery was packed properly with foam and photos of battery as well as the packing was sent to the company for their clearance, which they did. Have never seen a company like this which is so customer unfriendly.
Cannot imagine such a company in Gujarat, which is otherwise famous State for its honesty and fair dealings. People should deal with this company after assessing their capacity to fight out issues with them.
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Dear Customer Please Inform us Your Problem Before Writing Review. For More Details Please Call Over Support Team [Protected](Or WhatsApp Us). or Create Support Ticket on Website www.Worldmarts.in. or Email us [PROTECTED]@worldmarts.in
Reply Dear Sir please Call over Support Team [Protected]( WhatsApp us) with Order Number or Create Support Ticket.
Best thing about the seller "electronics marvel" is that they sent me a power chord too. What a genuine seller. If you are reading this then I thank you even though I had the old working chord
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