I had placed an order for a dress from Zink London -L size under the mentioned order id. The same was received on 13 Jan 2022.since the size was little bigger than I expected, I Checked the app and placed an exchange order with size M which was reflecting in the app as available..

The product was picked up by the delivery agent on 14 Jan 2022. I also got an intimation that the exchange product will be received in 7-10 days. I got below message on my mailbox On 25 Jan 2022.

Your exchange request against Order Number #[Protected]is being converted in to refund, as per your request. Your RMA Number [Protected]. I did not place any request for cancellation of the order infact I was waiting for my exchange product.

I called the customer service on the same day N upon enquiring I was given a rude answer saying the product was out of stock hence it was cancelled. I wanted an explanation as why it was cancelled without my consent, which nobody answered.

I have been calling the customer service since last three days and every time I was promised to get a call from the senior explaining the reason for cancellation of my exchange request without my consent.

I DID NOT GET ANY Call FROM ANYBODY FROM YOUR END. I want an explanation why I was allowed to place an exchange order through your app if product was not available. I would have kept the larger size m altered it.

Now I don't have the product..unlike other online apps like Myntra, Amazon, Ajio, Flikpart exchanged product will be delivered upon the pickup But with shoppers Stop app exchange product will be delivered 10days after the pickup is done. It is really unacceptable.

NEED A PROPER EXPLANATION ON MY QUERY N REASON FOR CUSTOMER BEING PENALIZED FOR YOUR INABILITIES WITH PRODUCT AVAILABILITY AND WANT AN EXPLANATION ON ATTITUDE OF YOUR PEOPLE IN CONTACT SERVICE.

IF A CUSTOMER IS CALLING N ASKING FOR A CALLBACK WHY IT WAS PROMISED EVERY TIME CALL WAS NOT MADE.

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