Rupali Sharma
26th of Sep 2022
India
Hi,
This is in regards to my return request placed on 7th august 2022.
I had received a pair of heels which i had two issues with
1.Size issue(size was too big for me)
2.the heels were dirty(black part was dirty and the transparent part has scratches on it)
So i raised a return request with just the size issue as anyways i was not going to keep it and forgot to highlight the dirty product issue also i had no option to choose two issues at the same time.
After waiting for a few days for the refund amount i did not receive any money neither did i receive any update from the customer care regarding the quality check failure.
Since then i have been calling the customer care non stop to please provide me an update but of no use.
Every time i get the same answer we have escalated it at our end please give us two days to provide you an update.
The same circle has been going on since the past two months.
I have never had such bad experience returning a product.
I request you to please provide me the refund amount ASAP since its already been 2 months.
Never shopping from shoppers stop again neither offline nor online.
Highly dissatisfied with the kind of experience.
This is in regards to my return request placed on 7th august 2022.
I had received a pair of heels which i had two issues with
1.Size issue(size was too big for me)
2.the heels were dirty(black part was dirty and the transparent part has scratches on it)
So i raised a return request with just the size issue as anyways i was not going to keep it and forgot to highlight the dirty product issue also i had no option to choose two issues at the same time.
After waiting for a few days for the refund amount i did not receive any money neither did i receive any update from the customer care regarding the quality check failure.
Since then i have been calling the customer care non stop to please provide me an update but of no use.
Every time i get the same answer we have escalated it at our end please give us two days to provide you an update.
The same circle has been going on since the past two months.
I have never had such bad experience returning a product.
I request you to please provide me the refund amount ASAP since its already been 2 months.
Never shopping from shoppers stop again neither offline nor online.
Highly dissatisfied with the kind of experience.
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