I had purchased a product on Netmeds and had recieved a damaged product. Hence I had placed a return request and the product was returned. I had insisted netmeds in the return communication to send refund amount to my original source of payment. But still they added it to NMS wallet.

I had contacted Netmeds customer care to transfer the refund to my bank account and they asked me to share the cancelled cheque leaf and mentioned in the email that it would take 2-3 weeks for refund to get credited in my bank account, whereas the refund processing duration mentioned on Netmeds website is maximum of 7-10days.

However, after sharing all the details netmeds confirmed that they have transferred the refund amount from NMS wallet to the original source of payment (which is different from the cancelled cheque leaf that I had provided to them). I got a confirmation mail from Netmeds that refund was initiated on 18th March. But till date (as on 13th April), I have not received the refund amount in my bank account.

I have followed up multiple times via email regarding the pending refund amount and still there is no proper communication or resolution from Netmeds. Please credit the refund of. Rs 1125 to my bank account.

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