Whoever handles this has zero customer service knowledge. They reply on any query after 2 days and get offended if you say anything to them. My product was not exchanged even after sending it within the timelines as according to them I am MANNERLESS.

The Complaint/ Review has been submitted by the user Nikita_15 against the company i.e. Femi9Byas.com from , India regarding a Fraud/ Scam....

This site is a scam, i ordered for 2 shoes on 24th jan, it is 3rd march today and no tracking id or no satisfactory response from them saying it will take 4-5 weeks which is mentioned but it was never mentioned in the website, and when i go back to check the website for dispatch details the website is bo more available. Despite repeated messages on Instagram they have started avoiding me. Even the watsapp messages are no longer replied to. They are just ignoring it. When i previously said that i would complain to the consumers court if no dispatch details were given and they simply said Go Ahead! What attitude!!! This is clearly a fraud and scam and should be banned from Instagram....

I placed an order worth rs. 3499 from femi9byas on 11th January and they dint tell me they take too long to deliver, when I asked them for an update on 9th Feb, she got irritated by me asking for a timeline and cancelled my order without refunding my amount and told me to place an order from ready to ship articles. I was helpless as my money was stuck so placed an order again and spent 350 rs more (total INR 3850) yet after 20 days she is saying the order is not booked yet and not helping with an update on my order or any timeline by when it will be delivered.

I even sent them an email and have been asking them continuously on WhatsApp support and Instagram but that lady rather says I am harassing her when I ask for my order status. She cancelled my order without initiating the refund coz I misbehaved with her for following up on the order status. Fooling innocent people and looting their money in the name of business. Please stay away from such fraudulent sites.Even My husband reached out to them but they did not co-operate and kept saying that I misbehaved and traumatized them, can anyone believe that....

Hi, I haven’t received my product and also the refund has not been provided. it’s been 2 months we have not received the item and the person is not at all cooperative in this and says the product wasn’t delivered by delivery guy and this has happened twice with the delivery.

This is really getting frustrated, the person has blocked us and has taken Rs3400 from us and is not giving the product....

This is the worst site to order!I repent ordering products on this site! Ordered 4 products in a single go,firstly even after placing order together they send in pieces that too really late.out of my orders just one got delivered on time and had good quality,amongst rest one hasn't been yet delivered and it has been 1.5 months since I placed order! One of the orders delivered is a wrong product which has a very poor quality,I have been messaging and trying to connect the owner since days but she is just ignoring and not responding ! Extremely poor service and quality of the material is pathetic.this site seems to be a big fraud,please refrain from buying anything from here.non responsive casual owner with poor products and poor delivery of products....

I bought a dress for them online and paid through Google pay. They sent me a message saying that the order is fulfilled. I’m asking them delivery details they were unresponsive.. the order never got delivered. Order not received Payment has been received by them. None of their numbers work. One number responds to messages occasionally on WhatsApp.When asked they said check status online For online delivery details no info provided When asked to provide delivery details they told me I am spamming them. It’s a con....

Had ordered an outfit from them which had issue with fit and stitch ...tried reaching out to them several times , but absolutely no response from their side , they just asked the issue and said no refund ! Why is the customer service number even active if you dont try and help out your customers?...

I placed the order on Sept 25 for 3 items:

- Bow top size s
- Clear heels size UK 7
- Skyla Coord set size S

Order number: #10270

I received the clear heels. But haven’t yet received the delivery of the Bow top. I received the Skyla coord set on 10th Oct. My problem started with the Skyla coord set. I reached out to their customer care WhatsApp number. Firstly, their response time is slow. They don’t respond properly.

Then I also reach out to them via their Instagram handle. A lot of back and forth ensued. Here is the issue.

1. On their website, for this particular coord set, the size chart for size small has two different measurements listed. In the pictures, the waist size for size S says 26 inches to 28 inches. But on their size guide, the size small shows that the waist size is 26 inches.
2. The piece delivered to me is the wrong size. The measurements of the waist is 30 inches. The shorts are really long and the waist and the hips are bigger than their listed small size. The size of the top is also bigger than the listed measurements on their website.
3. I sent them images of the measurements of the piece delivered to me on Instagram and on WhatsApp.
4. They refused to accept their mistake and kept saying the size delivered is correct but the measurements taken of the piece delivered is bigger.
5. They are refusing to either accept a return and give a refund or even exchange this for the correct size I ordered. They delivered the wrong size to me and are not ready to accept their mistake and not ready to exchange it for the correct size.
6. They asked me to get it altered. This clothing set is a delicate piece.
7. I still took it to my tailor. He also confirmed that the waist size is 30 inches (which is not size small as per the size guide on the vendor’s website).
8. The tailor said that the garment piece could get damaged if I attempted to get it altered.
9. So I asked femi9 to take this garment back since they delivered the wrong size to me and give me the correct size that I had ordered.
10. They are refusing to accept their mistake of sending the wrong size. They are refusing to accept their mistake. They are refusing to get it exchanged for the correct size that I ordered and fully paid for.
11. They said they can alter it but cannot guarantee that it won’t get damaged. They refuse to take responsibility for the alteration if it goes wrong.
12. I am stuck with a very expensive piece of garment costing INR 2799.
13. They have been talking to me very rudely and this whole situation has been EXTREMELY stressful. Never faced this kind of situation. I ended up getting an anxiety attack because of them and their mistake.

I have all the images, and screen recordings of their listed product on their website, the sizing chart, the images of the order delivered to me along with the measurements that clearly show that they delivered the wrong size to me, and all the conversations. Please reach out to me for further proof like video, images, and their website listing of all that I have mentioned in this complaint. Would gladly provide all the proof. SCAM ALERT! SHOPPERS PLS BEWARE THAT THIS BUSINESS COULD POTENTIALLY SCAM YOU TOO AND EITHER DELIVER THE WRONG SIZE OR NOT DELIVER ALL YOUR ORDERS OR SIMPLY REFUSE TO GIVE A PROPER REOLUTION FOR THEIR MISTAKE....

My name is Rini and I'm from Delhi. I placed order from Femi9byas on 10th September 2023. I got to know about this site through instagram. I ordered two products from this site..one a coord set and a dress..the coord set they sent was they sent me wrong size..when I complained the whole experience was horrible..they would not response at all...and now the dress it's been more than a month and I haven't received anything or any response from them.

They even have blocked me in whatsapp because I called them multiple times and they don't respond at all..I think they are fooling around with the clients..and now I can see multiple complaints in Google...the same complaints... please consider my complaint and at least refund my money...I have lost more than 5k....

I had placed an order with them on 17th June 2023, Saturday and haven’t got any updates ever since. They don’t reply to emails, the customer service number provided is always switched off or unavailable. When I texted them on Instagram asking for updates, I was told my order had been shipped, a day later the owner is telling me that it’ll take 4-8 weeks. This is absolutely unprofessional behavior....