I applied for a Club Mahindra Holidays membership on 2nd Sep, 2023 and cancelled the very next day via mail after coming to know that they don’t treat the customers well. I opted for EMI and paid Rs.37500 as initial amount and the cycle for first EMI was from Nov 2023 which is Rs.7856. They had replied to me registering a Case number:03391118. I had contacted them a thousand times over their customer care support number:[Protected]and they promised to look into the issue each time asking me to wait for 24-48hrs. But they have never called me or given any kind of acknowledgment.

They still say the issue they have logged on behalf of me is in progress and say they have forwarded it to the concerned team. They lie through their teeth when they say I would get a callback from them. They also deducted this month EMI. As per their terms and conditions if someone cancels/withdraws their membership within 15 days of application, they are eligible to claim full refund of all their money.I need full refund of my money Rs.37500 and the EMI that they have taken this month which is Rs.7856. This is absurd @clubmahindra Is this how you literally customers and treat them like garbage in the end? Why won’t you give back our money as per your terms and conditions!?...

Sir,
1. I have paid an amount of Rs 1,30,950 to customer sales executive Mr Kundan in cash for my membership worth ₹4,65,000 with my wife’s name- kriti joshi ID-2946234 (membership id) to Mr Kundan sales executive located at Meerut on 30 Mar 2021.

And rest of the amount i have paid online through net banking and monthly equated installments which is reflecting in their online portal.

2. Secondly, My amount due for payment of white studio membership is complete in equated installments as per my knowledge and calculations but the same has not been reflecting in online club mahindra app if you take an account of above amount paid in cash as well.

That seems the amount paid in cash has not been deposited to Club Mahindra by Mr Kundan against my membership. And when i tried contacted the sales executive when i came to know that amount has not been deposited than i came to know that Mr kundan has been removed from this job.

3. Moreover this year the amount of my ASF due for year 2021 and 2022 worth Rs 17386 which was due for year 2021, was also taken cash by Mr Vineet on 01 Jan 2022.

And the amount due for next year i.e 2022 which is not paid yet was supposed to be deducted using referral points for making M/s Varsha bhardwaj join for which 2 nights and 3 days was utilised on 04 Jan -07 Jan 2022 at club Mahindra Jaipur on my Membership ID for referring her.

The same has also not been deducted or adjusted. Now the customer executive Mr Kundan and Mr Vineet is absconding and my call is never answered by him at any point of time.

I have been pursuing him since Jan 2022 and the same has been conveyed to him as well as membership experience Club Mahindra through Mails, several Messages and calls as well.

However, the same has not been resolved till date. Request please help me out and lodge complaint in consumer forum against them.
Regards...

From Vishnu motors Chennai I got a call that you have a voucher to collect from club Mahindra, so me and wife went on April 14th and their a person named Thiru explained the membership details and gave fake information.

And finally he made us to accept the membership by saying fancy things, so we paid 23k with credit card and at that time, he saved my credit card details for EMI, which I'm unaware and when I did detailed analysis,

I don't find this membership good for me, so I told him to stop the EMI, that Thiru said you can hold your EMIs, but club Mahindra said there is no option for it. So all the incorrect and fake information provided by him and he even stopped taking calls and messages from me and also club mahindra.

This made me doubtful. My EMI of 11k was taken without my knowledge. So a total of 34k + interest charges of CC are going on. Now I want to cancel the membership and no one is taking action and making me irritated for more than 3 months.

I did all tweets and emails, no response from anyone. I have proof for that also. Need to cancel my membership and get my money back. Also blocked my credit card because of them and I'm in financial loss now after getting covid.

They don't have understand a person's loss and now also calling me to pay the EMIs....

From Vishnu motors Chennai I got a call that you have a voucher to collect from club Mahindra, so me and wife went on Aoril 14th and their a person named Thiru explained the membership details and gave fake informations and finally he made us to accept the membership by saying fancy things, so we paid 23k and at that time, he saved my credit card details for EMI, which I'm unaware and when I did detailed analysis.

I don't find this membership good for me, so I told him to stop the EMI, that Thiru said you can hold your EMIs, but club Mahindra said there is no option for it. So all incorrect and fake information provided by him and he even stopped taking up calls and messages from me.

This made me doubtful. My EMI of 11k taken without my knowledge. So totally 34k. Now I want to cancel the membership and no one is taking action and making me irritate for more than a month. I did all tweets and emails.

I have proof for that also. Need to cancel and get my money back. Also blocked my credit card becos of them and I'm in financial loss now due to covid 19 and they will charge again for this month. ...