Sir,
1. I have paid an amount of Rs 1,30,950 to customer sales executive Mr Kundan in cash for my membership worth ₹4,65,000 with my wife’s name- kriti joshi ID-[Protected](membership id) to Mr Kundan sales executive located at Meerut on 30 Mar 2021.

And rest of the amount i have paid online through net banking and monthly equated installments which is reflecting in their online portal.

2. Secondly, My amount due for payment of white studio membership is complete in equated installments as per my knowledge and calculations but the same has not been reflecting in online club mahindra app if you take an account of above amount paid in cash as well.

That seems the amount paid in cash has not been deposited to Club Mahindra by Mr Kundan against my membership. And when i tried contacted the sales executive when i came to know that amount has not been deposited than i came to know that Mr kundan has been removed from this job.

3. Moreover this year the amount of my ASF due for year 2021 and 2022 worth Rs 17386 which was due for year 2021, was also taken cash by Mr Vineet on 01 Jan 2022.

And the amount due for next year i.e 2022 which is not paid yet was supposed to be deducted using referral points for making M/s Varsha bhardwaj join for which 2 nights and 3 days was utilised on 04 Jan -07 Jan 2022 at club Mahindra Jaipur on my Membership ID for referring her.

The same has also not been deducted or adjusted. Now the customer executive Mr Kundan and Mr Vineet is absconding and my call is never answered by him at any point of time.

I have been pursuing him since Jan 2022 and the same has been conveyed to him as well as membership experience Club Mahindra through Mails, several Messages and calls as well.

However, the same has not been resolved till date. Request please help me out and lodge complaint in consumer forum against them.
Regards

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