On July 12, 2021 Fraudulently money was transfer from my HDFC Bank Account for 10,000 rupees and from My Citibank Credit Card for 35,000 (25, 000 + 10,000) Rupees. I received a message from [Protected]to contact [Protected]For my Airtel KYC Updation. Then, I received a call from [Protected]to complete my KYC.
The perpetrator asked me to download the Team Viewer Quick Support and Team Viewer Universal Add-on apps. He then asked me to make the payment on airtel app for 10. But while making payment on my airtel app 25000 and 10000 rupees transferred from my Citibank Account and 10000 rupees was transferred from my HDFC Bank Account.
HDFC Bank and Citibank has Closed the dispute raised against these fraudulent money transfer transaction saying it's valid transactions, but my phone phone was hacked through Team Viewer Quick Support and Team Viewer Universal Add-on applications and money was fraudulently transferred from my Citibank Credit Card and HDFC Bank Account.
I didn't authorize any of the fraudulent transactions and also I didn't receive OTP for these fraudulent transactions.
I would like to raise complaint against both HDFC Bank and Citibank for not getting my money refunded back to me (HDFC-10, 000 rupees/ Citibank-35, 000 rupees). And also For closing the dispute case despite 45,000 rupees was transferred fraudulently without any OTP being sent to my registered phone number.
Please investigate and help get my money refunded back....