Today I booked a flight from Pune-Del and back by Air India and since I liked the deal offered by them, I paid the entire amount. After submitting the payment, the site kept saying that it is processing my request which went on for 35 minutes after which I called their customer care no. 0[Protected]and was transferred to Yash who said that the flights are not available at the fares I had selected.
He said that I will get the same flight if I paid extra. This appears to be the FRAUD they are playing on customers. He said that the amount will be refunded back into the bank account within 24-72 hours and then changed it to 5-7 days.
Again this is playing with the customer's mind as the customer will want to avoid waiting for this long. Kindly report this FRAUD and stringent action needs to be taken against the owner/s of this FRAUD company.
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