I have placed an order on 30th Aug,2021 through an instagram seller page named as 'Trend on the go'. Before placing my order,I enquired with them and then they asked me to pay 1500 for the product in advance and assured me that the product will be delivered within 5-7 business days.
So, I believed them and paid them 1500 expecting the product delivery to be within maximum of 10th sept,2021. In the meanwhile,i constantly tried to ask about the update of my product through whatsapp but some days they used to reply and other days they used to see my texts but didn't respond.
So, i got lil suspective of their behavior and pinged them every alternative day but they re-assured me again and again that my product is already shipped and it will be delivered within 2 days. As till 21st sept,I didn't receive the product so i pinged them and they shared me the image of my product where the order Id was mentioned.
So, I entered the order Id in the respective logistics website and checked the status,It was shown that the product was shipped today i,e on 21st sept, 2021 and that too from Surat. So all these while since 30th Aug, they have lied to me saying that the product is shipped and will be delivered but actually the product was not shipped only.
And the instagram seller operates from Orissa while my product was shipped from Surat. So,its a clear example that 'trend on go' instagram seller is a fraud who is trying to con people by taking advance amount and doesn't bother to ship/delivery the product or provide any update to the customer.
I request you to kindly look into this matter deeply and take appropriate actions so that these kind of sellers should be banned from conning the innocent customers.