They don't have any branches anywhere its only online and door step service, just assume after taking loan if any issue raise whom do you contact? Customer care is useless they will not help they'll simply hung up the call on face. bank where rupeek keep gold will not help because our point of contact is through rupeek. At the time of pledge rupeek person at bank or door step will not answer the call after pledge and they shuffle from 1 place to another place.
They don't have branches to visit and talk directly like other gold loan companies, so its completely risky and unsafe to keep our gold with rupeek Don't go by Google reviews it's completely fake.
Am writing this review with very bad experience with rupeek from last 20 days even I contacted Founder & owner of rupeek Sumit Maniar he will not even see or care customer calls or emails. After 2nd call or mail rupeek staff will not respond.
If you want your gold back should pay how much amount they demand.
This is the process with rupeek, it will show 2 faces before taking loan and after taking loan.