Hi Team,
Please loop in escalation team for the "Return pickup" not available for 500055. Surprisingly, during the order the service is available & able to ship the products successfully but for Return pickup, asked to blindly follow a decade old process of "Self Ship".

It beats the purpose of online shopping at ease and I can't spend my time to follow your process which has a clear gap.
1. They shouldn't have allowed me to order if the service is not available but they did, which is one way selling the product but refrains for the exchange or return which doesn't hold valid in today's world.

Please get back to me, with a proper business justification of why you are asking customers for self ship when it's your fault of allowing me to order.

I will further take this issue if I see any robotic answers like what I had to listen from escalation Officer where they keep repeating the same rules what is available instead of focusing on customer service experience and to fix the process gap of notifing customer and letting them not to order for the items, which you don't have an exchange or return service.I been one of the early customers of Myntra & you are breaking the trust & service experience because to coverup some process glitches.

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