Myntra.com: Promised Item not delivered - 124828170373724156201

Heart_Throb 26th of Oct 2023
RANGAREDDY, Telangana, India
I trust this email finds you well.
I am writing to seek assistance regarding my recent purchase from Myntra, with Order ID [Protected]. I recently made a purchase on Myntra and I received the order confirmation email as well. However, to my surprise, on the scheduled delivery day, I received a notification stating that my order had been cancelled due to unforeseen circumstances, without any action or consent on my part. Myntra then suggested that I place a fresh order.

The issue I'm facing now is that the price of the product has significantly increased since my original purchase. Additionally, I was charged a convenience fee for the initial order. Despite this, my order was automatically cancelled, and I was provided with a ₹100 coupon, which unfortunately does not address the situation adequately.

I initially made the purchase during a sale, and the price has since risen not only on Myntra but also on other shopping platforms. I specifically chose to purchase from Myntra because I trust that the products are genuine, and Myntra is a reputable and well-established shopping platform. As a result, I find myself at a considerable loss due to circumstances beyond my control.

In light of this, I kindly request one of the following solutions:
1. Myntra places a new replacement or fresh order from their end at the same original price.
2. Myntra provides a coupon for the price difference, allowing me to make a new purchase at the same price.

I have confidence that you will be able to assist me in resolving this matter. Your prompt attention to this issue is greatly appreciated.
Thank you for your assistance.

PS: In the event that the same item in the same size is unavailable, I am open to accepting a different size. For instance, I prefer the Royal Enfield Nirvik Jacket in size S and the Royal Enfield Strident Riding Gloves in either size M or XL. Alternatively, a different color would also be acceptable.

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