Product first delivered on 16 Dec 2023 and was not fitting due to size issues. As per Myntra’s exchange policy, exchange was requested for a bigger size and it was out for exchange delivery on 19 Dec 2023. No executive contacted me on this date and also disconnected my call when I tried to contact them. They put a fake delivery attempt on the app and also a fake note that the products did not have price tags. Because of this the exchange was kept on hold by Myntra and I had to contact them and share pictures of the product to prove that it’s in original condition and that the delivery executive has punched wrong information.

Myntra did not take any action on this for 8 days inspite of constant follow ups from side and kept on asking me to wait for 24-48 hours each time I called them. Finally on 26 Dec 2023 they corrected the error and approved my exchange pick up. On 27 Dec 2023 again the same delivery company was assigned to Re attempt the exchange and again same issue happened.

No one reached out to me and they kept on disconnecting my calls continuously. Again I had to call Myntra to cancel the exchange request and initiate a return request for the product as it was a never ending issue with the exchange. They assured me that I will face no issues with the return and the product will be returned on 28 Dec 2023. On 28 Dec 2023 (today) again the delivery executive was unreachable and did not answer my calls and put a fake attempt on the app. This is a never ending issue and no action is being taken by Myntra. My money is stuck with Myntra with no fault of mine and I am going through a mental harassment to make this return.

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