JewelsMars.com: Product Not Delivered, No Response; Jewels Mars

tanvi1706 11th of Apr 2022
India
I ordered 6 products from this site on March 28, 2022 and I haven’t yet received a product out of those. The number provided for their website doesn’t work as it’s switched off, no one will reply on their insta page and to your emails as well.

I explained them the situation that I have received other 5 items but not 1 from the order and they are saying they can’t help it’s out of their policy, which I don’t understand.

I asked them for the tracking ID which they must have received after shipping my order but they haven’t replied to any of my email and messages yet. The only detail I have for my order till now is the order number which was sent when the order was placed and the tracking link.

Which is of their own website (not for the courier company). Plus the order status on their website is still showing partially dispatched which clearly means that some of the product is yet to be dispatched (anyone can understand this basic English).

Else it would have shown delivered or shipped (in the least). But they are not ready to help. I either want my money back or want the product which I have ordered.

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SailakshmiM 21st of Jul 2023

I ordered before 15 days it was on July 7 th 2023,still I not received my order and iam continously putting mails and making calls but they are not responding and in tracking it's still showing partially shipped, iam literally fed up with this..... Very bad service Order no:58763

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