krishnaveni yandrapu
19th of May 2023
SANGAREDDY, Telangana, India
I've bought an extended warranty of 3 years for Nokia LlED 65" TV and raised a complaint on Mar [Protected]as the TV isn't working. Jeeves customer support has sent a technician who examined and informed us that the TV is not gonna work anymore and he tried to reach the tech support team of Jeeves and the tech support team has informed the technician to leave the place by marking as the ticket as resolved and I heard this as the technicians call was on speaker.
However the conversation continued with the customer support for 1 month with 3 inspections and finally they have changed the status to refund on April 22 2023. A superior agent from Jeeves called us and informed that it would take 5 business days to get the refund once after the TV is picked up from my place. It took more than 10 days for them to collect the TV that too after having conversation with support for atleast 10 times. On May 3rd their agent has picked up the TV from my place and as per the policy and the info that was provided by Jeeves it must take 5 days for the refund. And today it's May 19th but there is no reply from the Jeeves even after multiple conversations with the customer support team.
On May 10th I received a call from the Jeeves superior agent and I was informed that there is an issue in sending a link on which customer should provide the bank details, due to this technical issue she asked me to send the bank details over an email , which I did immediately. In couple of days on May 12th I again received a call and she reconfirmed my bank details which I sent earlier and informed me that I would get the refund by coming Tuesday which is May 16th. With some relief I waited until May 17th and then called them back. IDK why but these guys started asking me to wait for 2 more business days to get the refund. It's almost 2 months since I raised the complaint and still there's no resolution.
It's absolutely very bad on Jeeves part. It's better if they close the business as they donot follow any of there policies. Shame on Jeeves for harrassing the customer's.Finally am about to raise a complaint against them in Consumer Court (Sanagareddy) tomorrow. I hope Jeeves get the little punishment they deserve in a means necessary for wasting customers time and efforts.
However the conversation continued with the customer support for 1 month with 3 inspections and finally they have changed the status to refund on April 22 2023. A superior agent from Jeeves called us and informed that it would take 5 business days to get the refund once after the TV is picked up from my place. It took more than 10 days for them to collect the TV that too after having conversation with support for atleast 10 times. On May 3rd their agent has picked up the TV from my place and as per the policy and the info that was provided by Jeeves it must take 5 days for the refund. And today it's May 19th but there is no reply from the Jeeves even after multiple conversations with the customer support team.
On May 10th I received a call from the Jeeves superior agent and I was informed that there is an issue in sending a link on which customer should provide the bank details, due to this technical issue she asked me to send the bank details over an email , which I did immediately. In couple of days on May 12th I again received a call and she reconfirmed my bank details which I sent earlier and informed me that I would get the refund by coming Tuesday which is May 16th. With some relief I waited until May 17th and then called them back. IDK why but these guys started asking me to wait for 2 more business days to get the refund. It's almost 2 months since I raised the complaint and still there's no resolution.
It's absolutely very bad on Jeeves part. It's better if they close the business as they donot follow any of there policies. Shame on Jeeves for harrassing the customer's.Finally am about to raise a complaint against them in Consumer Court (Sanagareddy) tomorrow. I hope Jeeves get the little punishment they deserve in a means necessary for wasting customers time and efforts.
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Company : Jeeves Consumer Services Pvt. LtdJeeves Consumer Service Pvt. Ltd, buildings Alyssa, Begonia & clover, Embassy Tech Village, ORR, Devarabeesanahalli Village, Bangalore
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