I tried to book tickets for my family on 4th April 2022, Monday via IRCTC app. The booking failed but an amount of INR 9661.93 was debited from my account. I contacted IRCTC Customer care and they said they haven't received the amount in their bank account and the failure happened at ICICI bank's end.

I contacted ICICI Customer care and filed a service request which the customer care executive said should be resolved in [Protected]days which I find absolutely ridiculous.

Every time I have followed up with them, they informed me that they are investigating the issue but so far they haven't shown the basic decency to update me about the progress of my request.

I have so far lost 2 weeks worth of interest for the money I lost. Please find my bank account details below:

Account Name: Anupama Mohan
Account Number: 0[Protected]
Phone Number: [Protected]
Email Id: [PROTECTED]@gmail.com
Service Request Number: SR[Protected]

Please find the failed booking details below:
Train Name: Rajdhani Express
Train Number: 12431
Journey Date: Thursday, 21st April 2022
Station Details: Trivandrum Central TO Udupi
Number of Passengers: 5
Class: 3AC
Transaction ID: [Protected]
Transaction Date: 04 April 2022

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