I do hold an account with ICICI Bank since 2019.I have used the debit card of the same account in India for second half year in India and in 2020 i traveled to Qatar and used the same account for all the transactions.

And i never had any problems and in 2021 i traveled to the UAE and used the same card for entire year and 2022 till April i never faced any issues but on 15th of May i tried withdrawing money here in Dubai i don't know for what reason transaction did not get through and regarding the same issue i wrote to ICICI.

Since i am not staying in India my registered mobile number is not active here therefore i could not contact them on whatsapp or make a call from my registered number so i had conversation on email.

And i have stated my issue very clearly to them and they confirmed that because of suspection they blocked my card for the safety purpose and i appreciate the service they are providing.

But i immediately called the customer service and verified myself and let them know very clear that that was me only who was making the transaction and requested them to unblock my card on 14th.

And wrote again on 15th of may requesting them to unblock my card and the representative i spoke with told me that my card will be activated by EOD. And thereafter, i received an email from ICICI stating that as per my request they have unblocked my card.

And now i can go ahead and make transactions so the very next day before withdrawing money i wrote them again stating that i will make some transactions today and requested them not to block my card but as soon as i initiated the transaction in the Atm machine to withdraw the cash the machine retained my card.

Now i am in a big problem here because of all the misguidance they provided me. I have no money in hand card is swallowed by the ATM machine i tried going to ICICI representative office here in Dubai.

But they have no service for the customers and after that i again spoke with one representative from India and i came to know that when previously ICICI sent me an email stating my card is unblocked and ready to use but it was not active that then why did they send me unblocked card mail.

With regards to that mail only i went ahead and tried withdrawing money but ATM machine swallowed my card and never spat out. It is clearly because of their misguidance i am facing all the troubles here.

I am alone in Dubai with no money in hand and only card been retained by the ATM. How can Bank be so lenient and do not pay attention to the customer issues and have no solution to anything but only problems.

Now what am i supposed to do here alone and with no money. I need solution. My current phone number is +[Protected].kindly help me i am in a big problem here.
Regards,
Parul Sharma

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