FrenesiFashion.com: Order not received and no information regarding the order

Dwi 23rd of Jan 2024
India
I have messaged them on instagram dms a lot of times and messaged them on whatsapp too a number of times and i have also emailed them twice on [PROTECTED]@frenesifashion.com asking for my order status but there has been no reply. I have called them a lot of times but no one answers the calls. I have paid 1900 for the product. My order number is FNF6228# and the order was placed on 23rd dec 2023.

Its been a month and there has been no update from their side. This is absolutely disappointing. I want the product to get delivered or want a refund . They have a page on instagram called frenesifashion .The owner of the company is Tanvi Pathania I am requesting you to please look into this. The number they have provided is [Protected].

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updated by Dwi, Jan,29 2024

I received an email from them the day I registered this complaint saying that the customs clearance is complete and i should receive the order by 27th jan but i haven’t received the product yet. I mailed them yesterday (28th jan) regarding the same but there is no reply

updated by Dwi, Jan,29 2024

I received an email from [PROTECTED]@frenesifashion.com the day I registered this complaint saying that the customs clearance is complete and i should receive the order by 27th jan but i haven’t received the product yet. I mailed them yesterday (28th jan) regarding the same but there is no reply

updated by Dwi, Feb,07 2024

I dont know how i get a reply from [PROTECTED]@frenesifashion.com on my email exactly after i submit a complaint here On 28th jan I submitted a complaint here and on 31st jan I received an email from frenesifashion saying that they have raised a complaint with the shipping partner and will give an update within 48 hours but its been 7 days now and i haven’t received any update and still haven’t received my order. I emailed them again on 5th feb and didn’t receive any reply and that is why i am submitting one more complaint here. Absolutely ridiculous and fraudulent people at frenesifashion

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Company : FrenesiFashion.com
Frenesi fashion, SCO-1 Sector 71 Mohali, 160071