Frenesi Fashion House: Order not delivered, retailer ignoring complaint

Lily_7 7th of Sep 2023
India
This website seems to be a scam, do not order from them. Once the payment is done, they do not respond to the customer. They have ignored all my emails and WhatsApp msgs. They do not bother to reply at all, even after repeated attempts. I placed two orders with them a few days apart. The first one arrived, but was the wrong product. When I emailed and msged them to try and organise an exchange, they did not respond. They also kept declining my calls repeatedly. With the second order, it never arrived.

Again my emails and msgs were ignored. Finally, when I msged on instagram regarding my Order, (No.FNF5134#) they replied and first claimed it was delivered. Which I refuted. So they said they will check with DTDC, the courier company. After that, they went radio silent and stopped responding. There is simply no way to even communicate with them. I have told them to either deliver the product or issue a refund.

But if they do not even respond, what does the customer do? There are hundreds of complaints on this forum about the same problem, which means they are cheating everyone and need to be held accountable. Please help to resolve this.

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Company : Frenesi Fashion House