Subject: Complaint regarding faulty FIREBOLTT NINJA 3 PLUS Smart Watch (Model No. BSW030)

Dear Sir/Madam,
I am writing to bring to your attention a significant issue I have encountered with my recently purchased FIREBOLTT NINJA 3 PLUS Smart Watch (Model No. BSW030) in blue color. I bought this product from Amazon.in, and it was delivered to me on 28/04/2023.

Today, on 17/07/2023, I noticed a concerning problem with the device's display. It appears that several horizontal lines have appeared on the upside of the display, making it difficult to view the screen clearly. This issue severely affects the functionality and overall user experience of the smartwatch.

I am a loyal customer of FIREBOLTT and have always been satisfied with the quality of your products. However, I am disappointed that this particular item has encountered such a significant flaw within a short period of usage. As a result, I kindly request either a refund or a replacement for the defective product.

I believe that as a reputable company, FIREBOLTT values customer satisfaction and aims to address any concerns promptly. Therefore, I am reaching out to you in the hope that you will rectify this situation by offering a suitable resolution. Enclosed with this letter are copies of the purchase receipt and any relevant documentation to verify my claim. Additionally, I have attached clear photographs of the faulty display for your reference.

I kindly request that you take immediate action to resolve this matter, either by initiating a refund for the purchase amount or by providing a replacement FIREBOLTT NINJA 3 PLUS Smart Watch that is free from any defects.

I HAVE SUBMITTED THIS SMARTWATCH TO SERVICE CENTRE AND THEY HAVE NOT GIVEN ME JOB SHEET TO ME AND I AM TRYING TO EXPLAIN CUSTOMER SERVCE THEY ARE NOT TRYING TO UNDERSTAND IT.

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