I am writing to address an issue concerning an order I placed on November 12, 2023, for two units of the CasaStyle - Jonles 2 Seater Leatherette Sofa Set with Storage & Cupholder (Cream). Despite receiving the initial order confirmation, the delivery status remains unconfirmed. I have made numerous attempts to contact them through both email and phone, unfortunately with no success. The lack of communication has left me concerned and uncertain about the status of my order.

Given the circumstances and the absence of resolution, I find myself in the regrettable position of requesting the cancellation of this order. Understandably, this situation is not ideal, but it seems to be the only recourse available to address the current uncertainty.I kindly request your immediate attention to this matter, as it is of utmost importance to me. Additionally, I seek a prompt refund of the corresponding amount.

For your reference, my order details are as follows:
Order Ref: 000000788.
Order Date: November 12, 2023
Product: CasaStyle - Jonles 2 Seater Leatherette Sofa Set with Storage & Cupholder (Cream)
Quantity: 2

I sincerely hope for a swift resolution to this matter. If there are any forms or procedures I need to follow to facilitate this process, please provide the necessary guidance at your earliest convenience.

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