Product Cancellation - Refund- Ref - SO-[Protected]
Loan Number - BYJUS_DIRECT EMI [Protected]₹77000

Dear Sir,
I was forced to avail the Byjus Product educational product for my daughter, for 77000/- by paying Rs.12000/- through google pay transfer ( BYJGP[Protected]₹12000) and remaining through EMI with a loan amount of Rs. 77000/- with emi of Rs.5133/- .The Marketing Executive pushed myself and psychologically manipulated my wife by saying an offer of Rs.5000/- with immediate enrollment, without giving time for thinking. He did not even explain about the cancellation policy and took the sign in papers, went off. He hardly spent 30 minutes, his focus was in collecting the money and dumb the product on the Innocent parents like me.

Nothing was done from there and then when I pushed them where the product and they dispatched late. I filed a product cancellation on 01.12.2023, till now no resolution was carried out, they keep calling, intimidating and using tone of voice to scare us, psychologically manipulate us.

I have requested to cancel the product and subscription at the earliest, for return and refund as I was not satisfied with their response. They were manipulating the cancellation request within 14 days! As well as Byjus ! ( Byjus, Boast in the field Education service, which is unlikely, with the motto of pushing customers at any cost!) and he had threatened that its my fate to pay the money, SInce I availed the product, no matter if I use it or not, I need to pay. I told him why I have to pay for a service which I have not used, and asked for cancellation and refund.

Byjus marketing person didn't explain anything about the cancellation policy, just asked me to sign papers. There should be fair business practice, and not with an intention of taking advantage of clients and looting innocent parents' money.Since I work from Monday to Saturday, 7am to 9pm, I hardly get time to visit your regional office to hand over the product, more so I am 700km away from the regional office, unable to request my wife to visit your office. So, I request your team to collect the product, refund the money in cash (₹.12000/or by upi [Protected]@ybl-) and to collect the product, along with an emi loan cancellation official letter signed by Byjus, at the earliest.

Kindly send this email to concerned officials, who might be aware of the issue. .Looking forward to resolution at the earliest.Daily I am getting 3 to 4 calls from the call center, and they say they are from (BYJU's).If this is the way Byjus conducts business in earning money and is a market leader in the IT enabled Education Sector, no matter where they go, even if they go global, they will not succeed and definitely meet with failure.

Respect the customer and don't take the customer for a ride, cheating innocent parents is not a good sign.Cancel the product and loan, give me the refund of Rs, 12000/- I am really frustrated now and following up on the same since more then 1 weeks I will not be paying a single penny until my concern is sorted out. This is my request to the byjus support team to cancel my product and return my registration fee.

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