As per new rules, on purchase of any product from the store the carry bag with the logo of the brand has to be given for free. But seems none are following the rule at stores and customers are being bluffed for extra charges on the carry bag.

Last week we had been to Brand Factory store, Marathahalli, Bangalore - 560037. I had purchased the products costing around Rs. 5000/-. When requested for a carry bag they had charged us extra 10/- for a bag with logo of Brand Factory.

I asked the biller to provide it for free but he said the rule is not implemented yet and I had to pay extra for carry bag. This was completely misleading and becoming advantage to the stores.

So stores should be made aware of these new amendment and must be followed. Hence registering a complaint with consumer firm to have the new rules implemented and followed at all stores. Require a refund of the amount being charged.

I have also uploaded the purchase bill with charges of the carry bag. I have also attached the carry back with the logo that's given to us during the purchase of the products from the Brand Factory outlet.

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