I ordered 2 tables (1 coffee table and 1 side table) on February 24 and paid a full amount of INR 36,000/-. I was told that the order will take 45 days. When I followed up with their Sales Head, Mr. Girish Solanki on the 45th day, he said that there are issues with the coffee table and it will be delivered in a week. This went on till quite a few weeks and every time he gave me weird excuses that the item is out for delivery or the item is stuck during delivery due to rain. Then he again lied that the item was never ready and instead is still having issues.

This went on for 2.5 months and upon further pressure from my end, he rudely and blatantly said if I can't wait, I should cancel the order (what a customer service!!!). Eventually I took the call of cancelling the item. Mr. Girish since he had already started becoming abusive. He shouted on calls and even used words like, "do whatever you want, I am cancelling the order from my end".

Eventually, I raised a cancellation request on May 11, 2023 (Can you believe they still couldn't deliver the product from Feb 24 - May 11 !!!). I received a confirmation from Girish, his Instagram Team and also Amsi Atelier official email address ([PROTECTED]@gmail.com), that the money will be refunded by May 27, 2023. I have been following up since then and every day their Instagram Team confirms that the money will be refunded today, but the 'today' never comes. I am yet to get my refund until today!!!By the kind of response I am getting, Amsi Atelier looks to be a fraud company.

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