Jobenpreet_kaur
20th of Jan 2022
CHANDIGHARH, Chandigarh , India
I had airtel broadband connection (0[Protected]) in my previous house ( sector 19 D Chandigarh) , when i moved to my new place (sector 40 A Chandigarh) in December 2020 i called customer care in first week of December to disconnect my airtel broadband connection (0[Protected]).
Customer care guys assured me that they will discontinue the connection but they never sent me any complaint request number and i was also unaware about it. Also i asked them to check the call records when i told them to discontinue the connection but they refused that they didn’t have any call recordings.
And because of the company’s mistake, In January 2021 i got the broadband bill for around rs. 800 and I didn’t even had that connection in my new place. And despite of calling them over and over requesting for disconnection they generated this bill.
Again i went to the airtel store I requested them to discontinue the connection, they said they can’t do it, kindly talk to the customer care. I again called them to disconnect the connection and they said i had to pay the due amount for the broadband which I didn’t even use because I didn’t have connection at my new place.
In the end i paid that due amount and this time they generated request no. [Protected]for disconnection. They said issue will be resolved within 4 to 5 working days. This request number was generated on 14th of January 2022.
Now again on 19th January 2022 they again sent me a new bill of rs 1068.67. I am not supposed to pay this bill because I haven’t had a broadband connection since 1st December 2021.
Despite of having no broadband connection i paid the previous due amount. And i have been calling them over and over for disconnection and they falsely reassure me to discontinue the connection and i have told them a number of times i do not want the connection.
And again they have generated a new bill. This is very frustrating because they are harassing me for no reason. They are wasting my time from one and a half month. They are irresponsible, uncooperative and unprofessional.
This is so frustrating because airtel people are harassing me from last two months. I request you to look into this matter as soon as possible.
Customer care guys assured me that they will discontinue the connection but they never sent me any complaint request number and i was also unaware about it. Also i asked them to check the call records when i told them to discontinue the connection but they refused that they didn’t have any call recordings.
And because of the company’s mistake, In January 2021 i got the broadband bill for around rs. 800 and I didn’t even had that connection in my new place. And despite of calling them over and over requesting for disconnection they generated this bill.
Again i went to the airtel store I requested them to discontinue the connection, they said they can’t do it, kindly talk to the customer care. I again called them to disconnect the connection and they said i had to pay the due amount for the broadband which I didn’t even use because I didn’t have connection at my new place.
In the end i paid that due amount and this time they generated request no. [Protected]for disconnection. They said issue will be resolved within 4 to 5 working days. This request number was generated on 14th of January 2022.
Now again on 19th January 2022 they again sent me a new bill of rs 1068.67. I am not supposed to pay this bill because I haven’t had a broadband connection since 1st December 2021.
Despite of having no broadband connection i paid the previous due amount. And i have been calling them over and over for disconnection and they falsely reassure me to discontinue the connection and i have told them a number of times i do not want the connection.
And again they have generated a new bill. This is very frustrating because they are harassing me for no reason. They are wasting my time from one and a half month. They are irresponsible, uncooperative and unprofessional.
This is so frustrating because airtel people are harassing me from last two months. I request you to look into this matter as soon as possible.
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