I’ve put an online order of bluestar 1 ton portable ac worth ₹29880 on 3rd May 2022, on this online shopping site - AddMeCart.com, which claims to be an faithful online shopping portal of India.

After the transaction has been done successfully, no update was given to me regarding my order. When contacted the customer care call centre, they just said the order has been passed to the dealer and they couldn’t update the information online as it was a public holiday.

And before I could say another word, my call was cut abruptly. This was the only interaction that has happened between the service provider and the customer. 3 days later, after numerous attempts to contact them, I’m still provided with no information regarding my order, or atleast an option to cancel my order an claim refund.

My call gets kept on hold for hours and hours together and ultimately gets cut, even though the official website claims to have a 24/7 help centre. There’s no official twitter account for the site where I can contact them, and on their instagram/facebook/youtube channels.

I am not given access to comment and give my feedback, or in places where I could leave a comment, as in their youtube channel, my comments get deleted as soon as I post it.

And in their official telegram group, people apparently aren’t even allowed to text.
I’m given no access whatsoever to contact them. And that’s just very pathetic. I would advise everyone to never ever order anything from this fraudulent site.

And would request the people in authority to take necessary legal action against these online fraudsters, and help me get the money I’ve lost.

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