I purchased a TVS NTorq 125 Scooter on 30th Dec 2020 from TVS Speedways, Thane, which is an authorised dealer of TVS Motor Company Ltd. After getting my Scooter registration documents however, I came to know that the model sold to me was of Feb 2020 make and not Dec 2020, which is the general practice.

While taking delivery of Scooter I had found the Odometer wire disconnected, the brake levers were also lose due to probable overuse etc. All this created doubts that the Scooter sold to me without disclosing that it was an old model was infact a Feb 2020 manufactured Demo Scooter which has now been sold to me as new vehicle in Dec 2020.

This amounts to deliberate cheating a consumer and breaking his trust on a brand by not disclosing facts while selling. Generally Demo vehicles are disposed off to known people with huge discounts, since practically it becomes a much used and abused vehicle.

Here I paid the full amount for a new scooter and the dealer and company cheated me by delivering to me an old used second hand Demo vehicle of Feb 2020 make in Dec 2020 after 10 months of getting it.

I feel strongly that suitable discount should be passed on to me and the dealership penalised for deliberately, willfully, knowingly cheating consumers. The company is casual in approach and not responding to any of my enquiries by mail / phone.

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