ChethanaS
9th of May 2023
Bangalore, Karnataka, India
We as a couple booked for a trip to leh Ladakh 2 months prior to our travel dates which is on 25,th may 2023 to 30th may 2023. We paid for premium booking. After paying for the flights, we goth itinerary after multiple follow ups. For the hotel accommodation, we had shared our preferred hotels 2 months in prior and also paid 60 % of the amount in advance, we had done multiple follow ups till date.
However we are told that it was blunder from their team as they forgot to make the reservations and are now requesting us to pay for basic hotels at premium cost. The agent Ruchika, sent me a rude mail that if we don't pay by 10th may, our trip will be cancelled with no refund.
Sahil from Trilophillia called me last evening and said that he has made a mistake and forgotten the accommodation pref and asking us to adjust with basic booking and to pay up the remaining amount. Request Trilophillia to look into such matters and help us in shorting the issue.
However we are told that it was blunder from their team as they forgot to make the reservations and are now requesting us to pay for basic hotels at premium cost. The agent Ruchika, sent me a rude mail that if we don't pay by 10th may, our trip will be cancelled with no refund.
Sahil from Trilophillia called me last evening and said that he has made a mistake and forgotten the accommodation pref and asking us to adjust with basic booking and to pay up the remaining amount. Request Trilophillia to look into such matters and help us in shorting the issue.
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