There is a shopping app on your Instagram named as "the_fashion_makeover". I ordered a dress from this site on 18th august, and the dress i have received is not the same. Colour I ordered and the one i have received is completely different. I immediately informed about this and they were convinced because they asked me to forward a picture of delivered item, which i immediately forwarded. I requested for the return of same and asked them to refund my money.

Even i was comfortable with the exchange of the item. But they asked me to wait. It's been more than ten days and they are not replying for my messages even after seeing them. I needed this dress for an important upcoming event and due to delay in return nd refund process, i am unable to purchase a new dress for me because i was left with that money only. Avoiding the customer's messages is really not the way to deal with a customers. Initially before placing the order they use to reply immediately and now after this mistake from their end they dont have a curtoisy to even reply. Therefore, i request you to look into this matter and resolve the issue. I can submit the screenshots of the conversation as a proof.

Share this complaint with your Friends: