For the past month, I've been tirelessly reaching out to Stashfin's customer service and legal team via calls and emails, only to receive a generic response claiming that "a ticket has been raised and someone will get in touch within 24 hours." However, instead of getting a helpful response, I've been bombarded with calls from rude and arrogant recovery agents who refuse to transfer me to their team leader. They incessantly harass me without any consideration for my situation.

In January, when they attempted to auto-debit my account and it bounced due to a lien, they relentlessly tried multiple times until the bounce charges equaled my EMI. Not once did they bother to call me to address the issue. Despite explaining my financial crisis due to hospitalizations in October and November, they continued to harass me. On February 1st, when I made a bank transfer for February's EMI, they mistakenly applied it to January's EMI, insisting that I pay both the bounce charges and February's EMI.

I had explicitly informed their team leader that I would be regular in paying future EMIs from February onwards and would settle the missed January EMI once I received additional funds. He agreed to this arrangement. Yet, despite his assurance, I continue to face numerous issues, and there's no customer support to assist me. To add insult to injury, their legal team is now sending me legal notices for what seems like no reason.

Their provided contact number leads to an IVR prompt asking for an extension number. If Varun Chabra from the legal team can't provide an extension, it's evident that they have no intention of addressing customer queries. It appears they only want to prove that they've attempted to contact me, but where is the actual customer support? Can anyone provide an answer?

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