Sleepwell Mattress: Unable To Use 5 Years Warranty

Shipra30 24th of Feb 2022
India
I have purchased sleepwell mattresses on 21 June 2020. Company gave me 5 years warranty. Mattresses buried in the middle. It is uncomfortable now. I have complaint for it on 10 December 2021 (complaint no. 201335).

Company committed me to replace the mattresses with in ten days but till date I am not getting.

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updated by Shipra30, Feb,24 2022

Before 10 December2021 once I called to company customer care no in month of August 2021 but at that time customer care executive suggested me to rotate the mattresses 360° and used it for 45 days . After that if you have some prblm then you will free to call us. Then I followed the executive suggestion and rotated it 360°. After using long time finally I called again to complain on 10 December 2021. They gave me complaint no 201335 and committed to replace the mattresses but today is 24 February 2022 not getting any mattresses. I have purchased that mattresses for our comfortness but due to this we got back pain. Very bad company never buy again this company mattresses very bad experience.

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Company : Sleepwell Mattress

Category : Home & Garden