I bought one Sleepwell mattress last year in the month of May for around 28k. I bought this mattress specific from Sleepwell vendor as I already have 3 more mattresses from Sleepwell and never faced any difficulty. But this time this mattress got bulgy from one place that happened in the month of April but due to lock down we have not reported the matter and later got transferred to other location and missed out to complain about that. Now when I went to the dealer Seema furniture G M S Road Dehradun from where I have bought this last year, they asked me to complain directly to company and they can’t help us. But after some discussion they called one of the representatives of Sleepwell and shared the details and came with one of the stupid idea I.e as per them my mattress is under warranty and Sleepwell will give me voucher of 80% of the cost what I have purchased and than I have to buy new mattress at present cost which is almost 10k more than the cost at which I bought the mattress. Moreover ur representative stupidly shared example of Gold that in gold, market applies the same rule. But in return when I told him that the buy back of gold is also happens at current market rate than he dropped the phone and did not picked up again. Than one of the representatives of Seema furniture has helped us in submitting our request and told us that someone from Sleepwell will visit our place and than this thing will get properly clarified but no one even called us form Sleepwell and it’s almost 1 month has passed we have logged the complaint. It’s actually a sad state of customer service one would expect from such organisation. Customer believe the big brands as they really bother about there reputation but seems like Sleepwell does not have such fear. ☹️☹️

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