I have ordered a Protien (Insane Labz, Insane Whey 5lbs) from sixteeninches.com on 10th march 2022. Payment has been done online, there is no cash on delivery option available on this website.

My order number is 20486. They aren’t delivering the product neither they are refunding my money back, and every time I text them they just reply your product will be delivered in next 3-4 days.

First time they said, “Sir i can understand that there has been a delay in your order and it is super late. Normally our parcels reach in just 6-7 days. There was some issue that happened with the warehouse.

One of the warehouses caught fire, and all the stock got damaged. One person even got hurt. Which led to stocking again and huge loss. All the delayed parcels are getting shipped again.

I request you to have some empathy. And I request you to please wait till this week. We are getting back on track, all we need is a little understanding.” Second time (10-15 days later from 1st complaint) they said, - “Sir sorry for the delay.

We were waiting for fresh stock and did not want to send you short expiry which took a little extra time. Within this week order will be with you.” And after 1 month I asked for the refund and after arguing they said okay for the refund.

And said we have processed your refund and it will transit in your source account within 5-7 days. After a week the amount wasn’t reflected in my account. Then they again said your product will get delivered in a week.

Even after I said I don’t want your product they just reply with this same sentence again and again. And since last 8 days they aren’t even replying. Please look in to the matter, thank you for your service.

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