Dear Team,
I hope you are doing well. This is in regard to the complaint with reference number [Protected]. A total of six fraudulent transactions amounting to ~INR 90K took place on 10th March at 03:30 hours.

The Cyber crime unit has confirmed the IP addresses initiating these fraudulent transactions have been traced to a foreign country (in this case Ukraine). All the transactions that have occurred are without our consent and was a cyber attack to commit fraud.

Please note: This file was sent by flip kart team to cyber crime unit, which was verified by the cyber crime unit Ahmedabad. Attaching document for your reference.

As per our discussion with the SBI customer care team, we were informed that a shadow reversal of the credit amount(~ INR 90K) will be take place if the transactions are traced back to source from a foreign country.

As per the discussion our account is entitled to the shadow reversal while the SBI team investigates this matter. We are attaching the recording of the conversation with the SBI customer care team as well.

We need your help in the matter, as per the RBI guidelines we had informed the SBI team within 24 hours & also filed a complaint about these transactions with the law enforcement agencies(Cyber crime unit, Shahibaug Ahmedabad).

Since banks also have cyber crime related insurance we would like for the bank to initiate the shadow reversal of the credit amount(~Rs. 90K) and investigate this matter to completion so we can complete the loop and get our hard-earned money back for good.

We hope that the SBI team focuses on improving their customer experience and cyber security practices as this event has caused us extreme mental pain & frustration.

We expect a swift reply on this from the right stakeholders & not an automated reply. Request @[PROTECTED]@rbi.org.in @[PROTECTED]@rbi.org.in to step in here and help us obtain the much needed support in this terrible time of need.
Regards

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