I have called customer care for no broadband internet service for the connection as customer service executive was not able to transfer the call to technical support so he raised a complaint and suggested a call back.
Later i again called back to connect to technical support of netplus but executive insisted to get my earlier complaint closed to get connected to technical team or any call back from them.
When i refused to provide my consent for complaint closure he denied the call transfer. Irrespective of the my repeated requests for resolution he was willing to assist me, but was forcing to get complaint closed for further assistance from their technical team.
How one can expect a complaint closure before resolution is surprising,poor and pathetic response and service by netplus. Whole incident took place on eve of 7th May 2022. Complaint no is 050702151.
Why they don't have technical team available? which type of policy the executive was referring which leads to closure of the complaint before any action for the resolution of complaint.
Infact closure of complaint before starting to resolve the issue. Please look into it and take necessary action.