To,
Consumer Court India,
Sub: Lack of after sales service & mentally harassment by Mahindra 4 -W

Sir,
I am sumit Sharma & I bought a car XUV-500 on 28th July 2021. I get this car after exchanging my old car from Jaipur, Pratap Nagar dealer. In the meantime, when I bought car Mahindra announced that XUV-700 will be launch soon & XUV-500 will hold for some time but not discontinue.

Same commitment given to me & good discount they offered me. I feel that was trap for buyer. From when I am running car since I found some problem that Car reverse camera not working.

In initial I just neglect & informed at first service to service centre at sec. 52 Gurgaon. They told everything is Ok. After completing service immediately, I found that my sunroof is not working.

I rush to workshop but at that time it was fine working. But I face same thing repeating some time open & some time does not open with Reverse parking sensor not working.

In mean while I run 5 day trip regular around 2000Km trip to find out the issue in car in Dec’21. After that I give my car for second service on Jan’2 2022 at tiger eye workshop & they took my car around 5 days & finally they found that there is some wiring issue & and arrange wire.

My problem was resolved after 17 days after long chase and regular twee at their twitter account. In mean while around 7 days I run my car without music system & reverse camera & When I visit my friends they make joke on me that I spent 2.5M INR for this kind junk.

Which hurt me & affect my emotions & feeling humiliated in front of my friends. Apart from this they took my car at warehouse for 7-8 days which affect my pocket for daily works.

Then again, I found the same situation facing in March 1st week. Also tiger eye didn’t feel proper DEF & car give me signalling of low DEF which again give me mentally tension.

As I run my car only 4K k. after service. I get refiled DEF but due to short of time I didn’t get work on my reverse sensor. In mean while I found that some time Car gate alarm is giving false alarm.

After that I tweet on 30th march again Mahindra. They act and I handover my car 8th April with mention that I can handover only for 1 day. If they took more than 2 day & not clear when problem will be solved.

I am making this complain in below points & help me to get justice.
1) When I purchased car dealer make me fool mention that the car will not discontinue. And when I tried to sell car in Dec’21 due to frustration. I am getting only 16.5L of 23.5L car. Which make me huge loss.

2) Very poor after sales service & handle the customer.
3) I get humility no. of time in front of my family & friends due to their product performance is poor.
4) Mentally harassment & tension due to car not working properly.

5) I also get scratch my car due to camera not working. And Mahindra team denying to repair at their cost. Which is happen due to camera not working properly.

Thanks
Sumit Sharma
H/P: [Protected]

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