I am talking about a very particular apparel brand called Kwabey that has come up with their online sales and very aggressive marketing with very attractive offers but that's it there is no customer service with them. Here's my experience with them.

I had ordered a pack of four t-shirts costing ₹888/- in the month of September, it had been 15 days and still my order was not dispatched from their end. They responded upon inquiry that there's a delay the nature of which was not mentioned and.

I being supportive of a new company understood that there could be several reasons and waited. Now after another 15 days when I see my order is still not dispatched and upon inquiry there is no more response from their.

End I decided to cancel my order and in their policy a refund would be initiated within 7 days. It has been more than 7 days today and I have still not received any refund nor any response from their end as to why is there such delay in refund when the order was not dispatched in the first place.

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