I R Rajivan purchased a washing machine LLOYED WM FLAT 6.5KG GRAY(LWMT65GI1) , S/no –MIJJG41N02846 from SOVOVISION(Address:- #[Protected]/1, Ground Floor, Near Diamond Park, Vizag. Ph: 0[Protected]) on 12th March 2021.

On 22nd Nov 2021 @ 08:08:37AM about my washing machine was not working and register a complaint on Havells Customer Care No WhatsApp no: +[Protected]. as the details attached and got Ticket number :[Protected]

And informed that the service person will visit with in 24hrs and the ticket was assigned to RAINBOW Tech Solution. The Next day one of the service person came and checked the machine and told that, the main board got faulty and need to order and will take up to 10days.

As I request (within 8days), So he called up to his company and told that they will try to get the item ASAP if not it will be installed within 10 Days. On 29 Nov 2021at 08:08AM for the status I visited Havells WhatsApp but didn’t get any information.

As I have registered complaint on 22nd Nov 2021 as per the promise given by company is within 10 days (i.e. On 2nd of Dec 2021) they have to replace the defective part with the new one.

Waiting till 2nd Dec 2021 I have called LLOYED Customer care (Ph:0[Protected]) some lady was on call I have told about my problem and asked for the service person number but they refused by saying that we don’t have service person number but we will escalate in high priority.

But on 6nd Dec 2021 I have visited Havells WhatsApp for the status but the complaint was showing cancelled. So I again called LLOYED Customer care(Ph:0[Protected]) to know the status, as male attended the call after telling my problem he told due to duplicate complaint entry the Ticket no was cancelled.

I asked I didn’t raised any other complaint, as he answered they don’t have any information and he raised a new complaint with reference number 0[Protected]@ 11:13AM.

I told him that I have waiting from the date of complaint (i.e.22nd Nov 2021) and not to take more the 5days to rectify the issue as its almost 14 days with my defective washing machine.

Today 09th Dec 2021 I’m raising this complaint due unsatisfied of LLOYED services and even I’m not able to tack my complaint tell date or none of them called or reached me for the rectification of the defective product.

If this is the situation in warranty period, I can tell the LLOYED service is useless.
I request to replace my washing machine with new one if the item is not rectified by 13th Dec 2021.

Please take necessary action. I am enclosing a copy of Bill I am hoping for immediate action taken regarding this issue.

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