I had opted to order multiple products over Handmadelove by Tanya through their website. Since before placing the order I could speak to customer care about the delivery duration, i believed they were authentic and genuine.

But my experience post order was completely opposite. They turned out to be a fraud company looting me for 1580 rs. Which i had to pay in advance. I had received payment confirmation, but no communication later.

Also they do not respond on any customer care helplines/whatsapp chat/insta dm. They had once answered the call in customer care and updates me that raw material wasn't available, so order hasn't been dispatched yet.

This was 2 weeks back. They had updated me that I will receive tracking details post my order is dispatched. I haven't received any communication yet, it means order hasn't been dispatched yet.

I also tried to alert consumers over their Instagram home page but they made sure to delete my comment and didn't make even a single attempt to resolve my complaint.

I am helpless as a customer. I am not sure who can help me in this. I have also tried multiple times over their customer care, but somehow no body answers.

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