GoMechanic: Unprofessional Service Provided And Absolute Denial Of Responsibility

Shabaresh 7th of Feb 2022
India
Order id - [Protected]
Service buddy name - Hemanth Kumar
Service center assigned - Classic car RR nagar bengaluru
Date on service provided - Jan 30th 2022
Date on car delivered - Jan 31st 2022

Brief description of the problem faced by me - Car was delivered on Jan 31st but when the car was during delivery to me i found something strange and mechanic told that coolant oil is leaking (around 500ml coolant got leaked).

Then the mechanic checked the cap of the coolant tank, he said it was not fixed properly then he fixed the issue. Yesterday i.e on 6th Feb i had went out with my family for a temple far from my place around 80km (Note that i haven't driven the vehicle from the 31st Jan onwards, this is my first ride)

Unfortunately during my first toll around 20kms from my home i found smoke coming out of hood of the car. I opened the hood and there was not even a drop of coolant oil in the coolant tank.

However i managed to go in auto and bring 1 liter of coolant (costing me 334rs from IOC). I had poured the same and started driving the vehicle again but again after 20km the coolant tank go emptied, i immediately reached out to service buddy but no response from him.

Almost i had put 3 litres of coolant oil (costing me total Rs. 875) and 4 litres of mineral water (costing Rs. 80). It was a state highway, i managed to get a hold of car garage that too on a Sunday he was on a holiday.

But he was good enough to check the car and he told that there is coolant oil burn from engine head gasket (probably gasket is damaged due to recent service provided by unprofessional mechanics which is from go mechanic).

I reached out to service buddy, they were supposed to come to check the car today at 10am but they came at 3.30 and they are saying there is no problem from their side.

Problem from my side - I don't think there is any problem when i gave the car to go mechanic for service, infact i had driven 60km the day before i gave the car to service but there was no leakage or no smoke from bonet of the car but soon after the service this problem came.

I m 100% sure the car was healthy as horse when i gave the car to service but it got unhealthy after the service from go mechanic.

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Company : GoMechanic

Category : Car Service Centers