I had opted and booked services from the mentioned firm (after speaking to AJEET SAHANI- Proprietor of the mentioned firm) to relocate the household goods and essentials from Guwahati, Assam to Kolkata, West Bengal with a quotation of Rs. 22,000/-.

The services would include packing and loading of goods at the Guwahati address and unloading; unpacking (not fitting the goods) of the same at the Kolkata address.

The firm will be liable for any physical damage to any of the goods during the process of transportation. A booking confirmation advance amount of Rs.1000.00/- (in cash) was made on 17th Oct’21 by me.

On 23rd Oct’21, post packing and loading, the owner AJEET SAHANI demanded the entire payment to be done before the delivery of the goods to Kolkata. To which, I did not agree and paid Rs.19000.00 (Rs.10000.00 in cash and Rs.9000.00 via Gpay); i.e., a sum of Rs.20000.00/- was paid already before the delivery of goods to the destination.

After sharing the vehicle no. and mobile no of the driver of the vehicle AJEET SAHANI stopped answering my calls and did not respond to my messages as well. The goods were transported on 23rd Oct’21 and was supposed to be delivered on 26th Oct’21.

I had to speak to the driver for the entire co-ordination of the transportation which was supposed to be your responsibility and the delivery was delayed by 2 days. I received the goods on 28th Oct’21.

On reaching the destination the driver demanded the pending amount of Rs.2000.00 and denied to allow to unload the goods from the vehicle until the payment was made.

On asking about the laborers who were supposed to be given AJEET SAHANI for unloading and unpacking, the driver stated that he isn’t aware of any such commitments and needs his payment since AJEET did not pay him and asked him to demand money from me.

I had to arrange for local laborers to unload and unpack the goods at my own cost which was Rs.4000.00 and this was uncalled for. On opening the back of the truck I was utterly surprised to see that my goods had occupied only 1/4th of the entire space in the vehicle and the rest was empty.

Additionally, after unloading all my goods from the vehicle, I witnessed that there was a bike hidden behind my goods in the truck, when it was clearly mentioned by you that I will receive a direct vehicle with only my goods.

I realized that my refrigerator (3 months old, purchased on 12th July’2021) is not cooling after the delivery and on diagnosing the issue by the technical team, it was found that there was a gas leakage and the compressor of the refrigerator was physically damaged due to mishandling of the good.

That, the cost of repairing would be Rs.12000.00/-. I, therefore, through this complaint demand the firm to pay me a sum of INR 16000.00/- (12000.00 cost of repairing the refrigerator and 4000.00 cost of additional laborers) either in cash or cheque or online transfer; whichever mode suits them.

I am unable to attach the ANNEXURES due to high file size. Please call or email me for any further requirements.

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