Nikhil_marne
24th of Feb 2023
PUNe, Maharashtra, India
My name is Rutuja. I had booked cab for 12th Feb 2023 from Pune at 12.30AM (pickup).
Booking ID - 307196
Driver Name - Mohammad
My pickup was done at 1.00 AM. After my pickup within 15km my cab was breakdown, then I called the customer care but nobody helped us with this as I am a pregnant women I was standing on Khed Shivapur Highway till 4.30 AM. When I called Tushar (Employee ID - CBM07) from Customer Care,He was supposed to send another Cab. We waited for longer duration but He said that cab will be there after 5 am only.
I was standing there in the Midnight till 4.30 - 5.00 am. They did not send me any cab. I had to go by myself to home again. I had to manage another cab for me to go back to home. I was in hope which Tushar gave me that cab will be there till 5 am. I was standing over there waiting for cab till 4.30am but no response. After that my trip was cancelled. When I called them back Tushar said that he has initiated my refund, where I didn’t receive any message or Mail.
I called back to Tushar for confirmation 4 times. He said that my refund is initiated & because of network issues I am not getting the messages I was in hope & in assurance with the team but very very very bad experience I had in my pregnancy. Nobody called me again for this, I want to escalate this issue This incident is really big and worst for me, that I told to the team that I am pregnant still they treat me very bad.
Booking ID - 307196
Driver Name - Mohammad
My pickup was done at 1.00 AM. After my pickup within 15km my cab was breakdown, then I called the customer care but nobody helped us with this as I am a pregnant women I was standing on Khed Shivapur Highway till 4.30 AM. When I called Tushar (Employee ID - CBM07) from Customer Care,He was supposed to send another Cab. We waited for longer duration but He said that cab will be there after 5 am only.
I was standing there in the Midnight till 4.30 - 5.00 am. They did not send me any cab. I had to go by myself to home again. I had to manage another cab for me to go back to home. I was in hope which Tushar gave me that cab will be there till 5 am. I was standing over there waiting for cab till 4.30am but no response. After that my trip was cancelled. When I called them back Tushar said that he has initiated my refund, where I didn’t receive any message or Mail.
I called back to Tushar for confirmation 4 times. He said that my refund is initiated & because of network issues I am not getting the messages I was in hope & in assurance with the team but very very very bad experience I had in my pregnancy. Nobody called me again for this, I want to escalate this issue This incident is really big and worst for me, that I told to the team that I am pregnant still they treat me very bad.
Share this complaint with your Friends:
Submit Your Comment
Contact Information
Is Cabbazar Legit or Fake or Scam? Check the reviews submitted by users.
Customer Care Number, Contact Number, Email ID and Address Details submitted by user:
Company : CabbazarGurgaon
Cabbazar.Com
Category :
Car Rental
