On May 15th, 2023, I made the decision to subscribe to an internet plan with Airtel Xstream, largely influenced by the enticing claims they had made in their advertisements and during our phone discussions. Their marketing pitch underscored the superiority of a fiber network, emphasizing the advantage of symmetrical connection speeds, where uploads and downloads would be equally swift. This prospect held great appeal for me, but regrettably, the reality I encountered was far removed from these rosy assurances. Instead of the promised fiber network, I found myself connected to a notably slower copper network.

Determined to resolve this situation, I initiated numerous attempts to communicate with Airtel Xstream's customer support. However, my endeavors thus far have been marred by extended delays and an utter lack of concrete solutions. Each interaction with their support team yielded nothing more than vague promises of an imminent upgrade. Shockingly, more than 70 days have transpired since my initial complaint, and there has been no discernible progress or improvement in my internet service.

What exacerbates this predicament further is the fact that Airtel Xstream continues to charge the same rates for this obsolete technology as they would for the latest, cutting-edge technology. This has only added to my frustration, as I expected a premium service commensurate with the price I was paying. The ramifications of this deviation from the promised service level have proven highly disruptive to my daily activities, particularly those that hinge on a balanced and dependable internet connection. The absence of the fiber network they assured me of has caused considerable inconvenience and has led to a significant erosion of my initial trust in Airtel Xstream's commitment to providing a superior internet experience.

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