I used this cab service to come from Mussorie to Delhi Airport on 14th May 2022. The driver came 1.5 hours late and was very arrogant. Despite coming late he insisted on stopping on the way. We were 2 women traveling with our children.

We couldn't take a bio break or eat anything during this long journey, as he had delayed coming. The driver however managed to have tea, smoke and go to the washroom on the way as per his convenience.

He then stopped the cab near the airport and refused to go ahead before the payment was complete. The cab service owner and the driver fought with us in an indecent manner. As a result of all this, my friend and I missed our flight.

We had to book a new one at double the cost of the original. It was a terrible experience. As women traveling with children, we felt extremely unsafe and anxious throughout the journey.

I am complaining against this service so that no one else, especially women and children, goes through such trauma by using this service in the future. I humbly request the authorities to take strict action against this cab service and withdraw their license to operate.

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