I’m raising this complaint because of faced issues multiple times. I am staying in Ulwe area, every time i book uber taxi, the driver calls or message and ask the drop location.

As soon as I informed the drop location, the driver cancels the ride and auto new driver gets allocated. I remember this happened to me that pick up was canceled continuously 5 times even through in very urgent or emergency situations.

My experience is even i explained the urgency or emergency the drivers doesn’t bother and cancel the ride. Today’s incident was that I took my daughter to see Dr and she was having high fever and while coming back from Belapur I booked the ride to ulwe, 1.

First ride, driver called and asked the drop location. I informed him that he should cancel the ride as Daughter is not keeping well. Still he cancelled the ride 2. Second ride was allocated to another driver who was one minute away from us who started calling us.

We waited for 5 minutes and kept watching him if he really start the navigation but he was simply sleeping in the car and waiting for my answer to know the drop location.

Then I walk to him, he asked the drop location and said will not go to drop location. This has been trend of these so called very good service providers like Uber and Ola. If you cancel the ride, they will charge you.

They stopped providing driver mobile number and now calling from the number which you cannot call back. There is no quick solution from these companies and one have to use there useless help support.

My concern is that in emergency if anything happens Uber and Ola companies must be held responsible.

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